Privacy Policy

Privacy Policy

Last updated: 24 December 2025

This Privacy Policy explains how Truvalue, operating under the brand name Gaelicnest ("we", "us", or "our"), collects, uses, stores, and protects your personal information when you visit our website, place an order, or communicate with us.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

 

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Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, including:

• Full name, email address, phone number

• Billing and shipping addresses

• Order details and purchase history

• Payment confirmation details (payments are processed securely by third-party providers; we do not store full payment information)

• Customer support communications

We also automatically collect certain technical and usage information, such as:

• IP address and device information

• Browser type and operating system

• Pages viewed, time spent on the site, and interaction data

This information helps us understand how customers use our website and improve overall performance and usability.

 

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How We Use Your Information

We use your personal information for the following purposes:

• To process, fulfil, and deliver your orders

• To provide customer support and respond to enquiries

• To communicate important information related to your purchases or account

• To improve our website, services, and customer experience

• To prevent fraud, misuse, or unauthorised activity

• To comply with applicable legal and regulatory obligations

We do not sell or rent your personal information to third parties.

 

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Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality, remember user preferences, and analyse traffic and performance.

Cookies may be used to:

• Keep items in your shopping cart

• Save your preferences for future visits

• Help us understand how visitors interact with our site

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of the website.

For more information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

 

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Sharing Your Personal Information

We may share your personal information with trusted third-party service providers only where necessary, including:

• Shopify, as our ecommerce platform

• Payment processors to securely handle transactions

• Shipping and fulfilment partners to deliver your orders

• Analytics, IT, and customer support service providers

These third parties are authorised to use your personal information only as needed to provide services to us and are required to safeguard your data.

 

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Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order processing, customer support, and legal compliance.

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

 

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Your Rights Under GDPR

If you are located in the European Union or European Economic Area, you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict certain types of data processing

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding.

 

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Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

 

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Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last updated" date.

 

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Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Truvalue  

Operating under the brand name Gaelicnest  

Spinderweg 6  

6713 HS, Ede  

Netherlands  

Chamber of Commerce (KvK): 97534595  

Email: support@gaelicnest.com